Lead – Customer Success
“The freedom to learn and experiment, and the trust that my superiors had in me, and the friendly atmosphere at MENTIS have been a massive part of my growth in the company”.
It was 2016, and I was looking out for jobs after completing my Master’s in Computer Applications, and a course on Relational Database Management Systems. This is when I discovered that MENTIS had a role that I would be well suited for. The interview process wasn’t easy, and consisted of four rounds with different levels of managers of the company. So, I was pleasantly surprised when I heard I had performed well and received the offer.
My stint in the company began as a part of the customer support team, where I had to help clients with any technical issues they faced. I was shadowing my team lead for a few months, when one day, she went on leave. This is when things took a turn for me, as I embraced the opportunity and stepped up to take responsibility for my team in her absence. I front-ended product implementations and support for two major clients. Apart from this, I took on Proof of Concept implementations and product demonstrations, all the while having the chance to work very closely with the VP of product development and the CEO.
By 2018, I received my first promotion as a Senior Product Specialist. An exciting part of my career here was to travel on-site to Switzerland for product implementations for our client. By 2020, I was promoted to Senior Level 2 Subject Matter Expert, as a Lead for my team. It was a little daunting initially since I was never officially responsible for anyone’s work other than mine, let alone for fourteen members I had to handle and get in sync with. Here, I have to say; I am grateful for the CEO’s support, who made this transition smooth for me. Now, I am so happy to say that I am very close to my team, and that we have grown together as one unit.